Delivery

EOW encourage sellers to ship higher cost items for free.    

Cost of delivery, delivery time frames and packaging reflect the values of your brand. 

Your packaging and delivery accuracy are of vital importance to both you and the buyer. Good customer service is something that should help set you apart from the crowd.

Delivery Costs
Delivery costs are an irritating 'extra cost' as far as consumers are concerned. When buyers click through your checkout on emporiumofwonders.com they are looking for best value, having gone to the trouble of purchasing from you they don't want the delivery costs to be disproportionate.

We have kept things easy for now:
1. Fixed price small items charge
2. Fixed price medium items charge
3. Fixed price large items charge

Only you know if special shipping is required ie. DHL. If it is, you must make that clear on the product description, so the buyer sees it before purchase. Managing expectations is paramount with consumers.

If you can absorb a percentage of the shipping cost on your margins (ie. to popular online destinations like USA and Australia), this could make the difference on the purchaser deciding to complete. If not please be as transparent as possible and address any issue with delivery as soon as possible.

Delivery Times: Meeting expectations
We are all aware how positive the customer experience is on receiving goods within the specified time frame. When detailing your delivery time frames, please allow a few extra days for unknown eventualities.

Same country delivery allow an extra 2 - 3 days
International delivery allow an extra week

Personalised Packaging
Beautifully presented and packaged items with a comp slip, thank you card, business card, catalogue or freebie can make all the difference to customer retention. The happy recipient will also be more pre-disposed to spread the word to friends and family about your brand.

Keep in mind that in the eyes of consumers, it's your product, customer care, presentation, delivery and timing that make up your brand.



For further information email support@emporiumofwonders.com